Welcome to Zarsang. These Terms & Conditions govern your use of our website and purchases from us. By accessing our website or placing an order, you agree to these Terms.
1. General
Zarsang is an online fashion and textile brand offering shawls and related products. Our store is hosted on Shopify, which provides the e-commerce platform through which our products are sold.
You may use our website only for lawful purposes. You must not misuse, disrupt, damage, or attempt to gain unauthorised access to our website or services.
We reserve the right to refuse service or cancel an order where reasonably necessary, including suspected fraud, misuse, pricing errors, payment issues, or product unavailability.
2. Products & Images
We make reasonable efforts to represent our products, colours, embroidery, patterns, materials, dimensions, and details accurately.
However, colours may appear slightly different due to photography, lighting, screen settings, and individual device displays. Products containing embroidered, woven, handcrafted, or naturally variable textile elements may have minor differences between individual pieces. These natural variations do not necessarily constitute defects.
Please review the product description, photographs, dimensions, and care information before purchasing.
3. Prices & Payment
Prices are displayed in the currency shown on our website and may change without notice. Price changes will not normally affect orders already accepted by us.
Payment must be made through an available checkout method. Payments may be processed by Shopify and/or third-party payment providers.
We reserve the right to correct obvious pricing or listing errors. If an affected order has already been paid for and is cancelled, the applicable payment will be refunded.
4. Orders & Availability
Placing an order does not guarantee acceptance. We may reject or cancel an order if a product is unavailable, payment cannot be verified, incorrect information or pricing was displayed, delivery information is invalid, or fraudulent or unauthorised activity is reasonably suspected.
All products are subject to availability. If we cancel an order after receiving payment, the applicable amount will be refunded.
5. Shipping & Delivery
Customers are responsible for providing complete and accurate delivery information.
Delivery dates and timeframes are estimates unless expressly stated otherwise. We are not responsible for delays outside our reasonable control, including courier delays, customs processing, weather, transportation disruption, or incorrect customer-provided information.
International customers may be responsible for customs duties, import taxes, handling fees, or similar charges imposed by their destination country unless otherwise stated.
Please refer to our Shipping Policy for further information.
6. Returns, Exchanges & Refunds
Returns, exchanges, refunds, eligibility periods, exclusions, and product-condition requirements are governed by our Return & Refund Policy.
Returned products must generally be unworn, unused, undamaged, and returned with applicable tags and original packaging unless the product was received damaged, defective, or incorrect.
Nothing in these Terms limits any consumer rights that cannot legally be excluded.
7. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.
We may request photographs, order details, packaging information, or other reasonable evidence to assess the issue. Once verified, we will provide an appropriate solution in accordance with our policies and applicable law.
8. Product Care
Please follow all care instructions provided on the product page, product label, packaging, or accompanying materials.
Zarsang is not responsible for damage resulting from improper washing, ironing, drying, storage, handling, alteration, or failure to follow the supplied care instructions, except where liability cannot legally be excluded.
9. Promotions
Discount codes and promotional offers may be subject to expiry dates, product restrictions, minimum purchase requirements, or other conditions.
Unless otherwise stated, promotions cannot be exchanged for cash or combined with other offers. We may refuse or cancel promotions used fraudulently or contrary to their stated terms.
10. Intellectual Property
The Zarsang name, branding, logos, product photography, graphics, written content, website materials, and other original content belong to Zarsang or are used with appropriate permission.
They may not be copied, reproduced, republished, distributed, sold, or commercially used without prior written permission.
11. Third-Party Services & Privacy
Our website may use third-party services including Shopify, payment processors, delivery providers, analytics providers, and other service providers. Their services may be governed by their own terms and privacy policies.
Your personal information is handled in accordance with our Privacy Policy.
12. Liability
To the fullest extent permitted by applicable law, Zarsang will not be liable for indirect, incidental, special, or consequential losses arising from use of our website or products.
Nothing in these Terms excludes or limits liability or statutory consumer rights where doing so would be prohibited by law.
13. Changes, Governing Law & Contact
We may update these Terms from time to time. The latest version published on our website will apply from its stated effective date.
These Terms are governed by the laws of [insert applicable country/jurisdiction], subject to any mandatory consumer protections that apply.
For questions regarding these Terms or an order, contact:
Zarsang
Email: zarsangofficial@gmail.com
By using our website or placing an order with Zarsang, you acknowledge that you have read and agreed to these Terms & Conditions.
