Zarsang, every order is carefully prepared and checked before dispatch. Please review the following policy carefully before making your purchase.
1. Returns
All sales are final. We do not accept returns or exchanges for change of mind.
Please carefully review all product photographs, descriptions, colours, dimensions, and other product information before placing your order.
Once an order has been delivered, it cannot be returned or exchanged simply because you have changed your mind, no longer want the item, or would prefer a different product, colour, or design.
This does not affect your rights if you receive an item that is damaged, defective, or incorrect.
2. Damaged, Defective or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged, has a genuine defect, or you receive an incorrect product, please contact us as soon as possible at zarsangofficial@gmail.com with:
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Your order number
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A description of the issue
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Clear photographs showing the item and the issue
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Photographs of the packaging where relevant
We will review your claim and, if approved, provide an appropriate resolution, which may include a replacement or refund.
Minor variations in embroidery, weaving, texture, pattern placement, or other handcrafted characteristics may naturally occur and are not necessarily considered defects.
Colours may also appear slightly different due to photography, lighting conditions, screen settings, and individual device displays.
3. Non-Returnable Items
As Zarsang does not accept returns or exchanges for change of mind, products cannot be returned because of personal preference, including a change of mind regarding the colour, design, appearance, or other characteristics that were accurately represented at the time of purchase.
Items that have been worn, washed, altered, damaged after delivery, or otherwise used are not eligible for a refund or replacement due to a product-condition claim.
Nothing in this policy limits any consumer rights that cannot legally be excluded.
4. Refunds
Refunds are only provided where approved by Zarsang following a valid issue with an order, such as an item arriving damaged, defective, or incorrect, or where otherwise required by applicable law.
If a refund is approved, it will be issued to the original payment method.
Please allow your bank, card issuer, or payment provider additional time to process and display the refund after it has been issued.
Original shipping costs, customs duties, import taxes, and other third-party charges are generally non-refundable unless required by applicable law.
5. Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing it.
We may be able to cancel an order if it has not yet been processed or dispatched. Once an order has been processed, packed, or shipped, cancellation cannot be guaranteed.
As we do not accept change-of-mind returns, an order that has already been dispatched cannot normally be returned simply because the customer subsequently decides they no longer want it.
6. Lost or Delivery-Damaged Orders
If your parcel arrives visibly damaged, please photograph the packaging before opening it where possible.
If an order appears to have been lost or damaged during delivery, contact us with your order details so we can investigate the matter with the relevant delivery provider.
7. Contact Us
If there is a genuine problem with your order, please contact:
Zarsang
Email: zarsangofficial@gmail.com
Please include your order number and supporting photographs where applicable so that we can review your request efficiently.
By placing an order with Zarsang, you acknowledge that you have reviewed and accepted this Refund & Return Policy, including our no-returns and no-exchanges policy for change-of-mind purchases.
